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Policies and Procedures

Appointments

Our scheduled office appointment time has been reserved specifically for you. We request a 24 hours’ notice if you need to cancel or reschedule your appointment.

Insurance

Always refer to your insurance company for a list of preferred providers. Please pay your portion of your bill (co-pay/deductible) at the time of your visit. We are required by your insurance company to collect this payment. If you do not have your insurance card and your co-pay you will be re-scheduled. We will submit your claims to your insurance plan and bill you for any balance.

Please obtain a referral, if needed, to prevent the rescheduling of your appointment.

My staff will attempt to pre-certify testing ordered. We cannot guarantee coverage due to the complexities of insurance contracts. Please contact your insurance company for verification of benefits and pre-authorization information.

I provide medical service for self-pay patients. Please contact our office to discuss fees.

We accept cash, checks and credit cards.

Contact our billing office with any questions.

Initial Visit

Your initial consultation includes a review of your medical history and medications, physical examination, review of prior laboratory tests and an overall assessment of your health care needs.

Any procedures or surgery will be discussed with you and scheduled for another date. Our staff will gladly answer any questions you may have about your office visit and recommendations.

Medication Refill Policy

  1. Refill requests may be made:
    • Monday-Thursday, 8:30a to 4:30pm and Friday, 8:30am to 3:00pm.
    • Please have your pharmacy fax refill requests to 800-878-2399.
  2. Refills will not be made after hours, at night, on weekend, or on holidays. On call physicians will not answer calls regarding medication refills.
  3. Prescriptions that cannot be called in (i.e. Adderall) will require a 2 day notice to be refilled.
  4. Please check your bottles for refills. If you need a refill – please call the pharmacy, no need to call the doctor’s office.
  5. Patients are responsible for their controlled substance medication. Your doctor will closely monitor controlled substance medication.
  6. Please remember to discuss any medication concerns you have with your doctor at your regularly scheduled appointment.
  7. Please be aware we do not always have medication samples in stock.
  8. Our office hours are Monday-Thursday, 8:30am to 4:30pm and Friday, 8:30am to 3:00pm.
  9. Please leave a message after hours. In case of emergency – please call 911.

HIPAA

Understanding Protected Health Information & HIPAA

It is our desire to safeguard your protected health Information (PHI). PHI is any health information including a patient’s past, present or future health care related services. This includes demographics, documentation of symptoms, examinations, test results, diagnoses and treatments.

The Health Information Portability and Accountability Act of 1966 (HIPAA) Privacy Rule permits providers to use and disclose PHI without a patient’s written authorization for purposes of treatment, payment and health care operations. This allows us to send a patient’s PHI to continuing care providers, facilities and insurance companies to better assist in your health care. Your written authorization to share PHI with anyone other than your spouse is needed in your patient file.